Privacy Policy

1. Overview

BistroLaunch Restaurant is the data controller for personal information collected through our website at bistrolaunch.com and through our reservation and dining operations. This policy applies to all guests, newsletter subscribers, and website visitors.

We collect only the information we need to provide you with an exceptional dining experience and to run our restaurant operations. We do not sell your data to third parties, and we do not use it for purposes beyond what is described in this policy.

2. Personal Data We Collect

We collect personal information in the following circumstances:

When you make a reservation:

• Full name
• Email address
• Phone number
• Party size and date/time preferences
• Dietary requirements or allergy information
• Special occasion details (optional)

When you contact us:

• Name and email address
• Message content and subject
• Any additional information you voluntarily provide

When you subscribe to our newsletter:

• Email address
• Date and time of subscription

When you visit our website:

• IP address and browser type (via standard server logs)
• Pages visited and time spent (via analytics)
• Cookie data (see Section 5)

3. How We Use Your Information

We use your personal information to:

• Process and manage your table reservation
• Contact you regarding your reservation (confirmation, reminders, changes)
• Accommodate dietary requirements and allergies during your visit
• Respond to enquiries, feedback, and complaints
• Send our weekly kitchen newsletter (only if you have subscribed)
• Improve our website and services through anonymised analytics
• Comply with legal obligations, including financial record-keeping

We will not use your information for automated decision-making or profiling. We will not send you marketing communications unless you have explicitly opted in.

4. Sharing & Disclosure

We do not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:

• Service providers: We work with trusted third-party platforms for reservation management and email delivery. These providers are bound by data processing agreements and may only use your data on our behalf.
• Legal requirements: We may disclose personal information if required by law, court order, or to protect the rights and safety of our guests and staff.
• Business transfers: In the unlikely event of a sale or merger of BistroLaunch Restaurant, personal data may be transferred to the new owner under the same or equivalent privacy protections.

5. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use the following types:

• Essential cookies: Required for the website to function correctly (e.g., form session handling). These cannot be disabled.
• Analytics cookies: Help us understand how visitors use our website. All data is anonymised. You may opt out via your browser settings.
• Preference cookies: Remember your settings and preferences for future visits.

You can manage or disable cookies through your browser settings at any time. Disabling analytics cookies will not affect your ability to use the website.

6. Data Retention

We retain personal data for as long as necessary for the purpose it was collected:

• Reservation data: 3 years (for operational and legal purposes)
• Contact enquiry data: 2 years from date of enquiry
• Newsletter subscriptions: Until you unsubscribe
• Financial transaction records: 7 years (as required by law)
• Website analytics data: 26 months (anonymised)

After the applicable retention period, personal data is securely deleted or anonymised.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you.
• Rectification: Request correction of inaccurate or incomplete information.
• Erasure: Request deletion of your personal information (subject to legal obligations).
• Restriction: Request that we limit how we use your data in certain circumstances.
• Portability: Request your data in a machine-readable format for transfer to another service.
• Objection: Object to processing based on legitimate interests.
• Withdraw consent: Unsubscribe from our newsletter at any time using the link in any email or by contacting us directly.

To exercise any of these rights, please contact us using the details in Section 9. We will respond within 30 days.

8. Security

We implement appropriate technical and organisational measures to protect your personal information against accidental loss, unauthorised access, alteration, or disclosure. Our website uses HTTPS encryption for all data transmitted between your browser and our servers.

While we take every reasonable precaution, no data transmission or storage system is completely secure. If you believe your data has been compromised, please contact us immediately.

9. Contact Us About Privacy

If you have any questions about this Privacy Policy, wish to exercise your rights, or have a concern about how we handle your data, please contact us:

• Email: privacy@bistrolaunch.com
• Post: BistroLaunch Restaurant, 14 Harbour Lane, Old Quarter, New York, NY 10001
• Phone: +1 (212) 555-0182

We may update this Privacy Policy from time to time. The most current version will always be available on this page, with the date of the last update shown at the top. We will notify newsletter subscribers of material changes by email.